SHIPPING POLICY
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
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Delivery Terms
Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days, we use USPS.
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Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of the order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
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Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
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Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed its investigation into the claim.
Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service inquiries, please submit an inquiry at riley@moonflowerhemp.com
RETURN POLICY
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase. Returns are only accepted 10 days after purchase, if and only if the product was damaged during shipment or there is a problem with the quality of the product. We do not accept returns based on your experience with our product. Shipping expenses will be deducted from returns.
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GUMMY POLICY
DISCLAIMER ABOUT GUMMIES: If your order contains our gummies, please know that they do not contain preservatives and will react negatively in high heat. Do not leave your gummies in your mailbox or vehicle. By checking this box, you understand that Moon Flower will not be responsible for the degradation of your gummies due to extreme temperatures.